Account Temporarily Locked

At times, you may encounter a login issue where you receive an error message stating that your account has been temporarily locked. A user account gets locked after five failed login attempts, indicating incorrect credentials input. 

There are straightforward steps you can follow to regain access to your account.

How to Unlock Your Account

If your account is temporarily locked, follow these steps to unlock it:

1. Click "Forgot Password?"
   On the login page, click the "forgot password?" button.

2. Check Your Email
   Look for a password reset link in your email inbox (check your spam/junk folder if you don't see it).

3. Reset Your Password
   Click the link in the email and follow the instructions to create a new password.

4. Log In
   Return to the login page and use your new password to access your account.

Additional Tips

• Ensure Correct Credentials: Before attempting to log in, double-check that you are entering the correct email address and password. If you are unsure about your password, use the "forgot password?" option rather than making multiple attempts.
• Contact Support: If you continue to experience issues after following these steps, contact support for further assistance.